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Shipping & Handling

We make every effort to ensure your purchase arrives to you as soon as possible.

Order Processing

We process orders within 2-3 business days, excluding weekends and holidays.

Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.

If you need any assistance with your order, please contact us immediately at info@vanessa-bell.com. We will not be able to make changes to your order after it has shipped.

Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.

DELIVERIES WITHIN AUSTRALIA

All deliveries within Australia are free.

We ship via Express Post which covers 80% of Australian business addresses, private addresses and Post Office boxes. Service operates between all capital cities (except Darwin and in Perth CBD only) and some major centres. Outside metropolitan areas, guaranteed service is to and from townships only. The pandemic has also affected deliveries so please allow extra time for deliveries.

To check whether or not your postcode falls within next business day delivery within the Express Post delivery network please refer to: http://auspost.com.au/parcels-mail/delivery-areas.html#express-postcodes – fastest possible delivery for all other areas (usually 3-6 days). Tracking is included with your shipment; you will receive an email to let you know your package is on route.

If you’re not home to sign for the delivery rest assured your package will either, be left in a safe place or will go back to the post office ready for you to collect at your convenience.

INTERNATIONAL DELIVERIES

International deliveries are calculated via our Australia Post plug in. 

Your order will be sent via Australia Post for delivery. Tracking is included with your shipment; you will receive an email to let you know your package is on route. We are unable to calculate local customs and sales tax with international deliveries and are not liable for these costs. Your local customs authority may notify you once your order has reached your country and they may apply customs fees and or import duties, which must be paid by you before receiving the goods. Customers are responsible for any applicable charges.

Our Promise: To inspire new generations to choose wool for life.

© 2024 Vanessa Bell
Site by Krull D+A

Additional Information

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© 2024 Vanessa Bell
Site by Krull D+A

Our blankets are keepsakes, hand knitted in 100% Australian Merino wool.

If you show your blanket a little care, it will love your family for generations to come. Merino wool has a naturally protective outer layer, which resists wet and dry soiling minimising odours. This means it doesn’t require frequent washing.

It’s static free and attracts less dust and lint. What’s more, Merino wool contains lanolin which is naturally antibacterial preventing colds and flu.

Caring for your blanket is easy, but there are a few things you should know. 

Do

  • Warm machine wash on a short gentle cycle (use a wash bag).
  • Use an approved wool detergent.
  • Warm rinse well; gently squeeze out excess water and dry flat in shade.
  • Wool has a memory so stretch gently back into shape and use a warm iron if needed.
  • Dry clean your blanket. 

Don't

  • Don’t use hot water cycles as it will shrink your blanket.
  • Don’t use normal washing powder as it strips the lanolin from the fibre and will ruin the finish of your blanket.
  • Don’t tumble dry as you will shrink your blanket.
  • Don’t dry in the sun as it will scorch and discolour the wool.
  • Don’t hang your blanket on the line it will stretch.
  • Don’t bleach.

Pilling

We use high quality Merino yarn to reduce pilling however you might find with age, some pilling is inevitable.  To prevent this, wash the blanket when you notice loose fibres.  If you notice pilling use a sweater comb to remove.  

Moths

To deter moths, store your blanket with Red Cedar and Huon Pine as a safe alternative to the highly toxic naphthalene moth balls.  Seal your blanket in summer months for storage.