You’ll receive tracking details via email once your parcel has been dispatched. Please allow up to 48 hours for updates.

Check your junk or spam folder first. If no confirmation arrives, contact our team and we’ll assist.

Check with neighbours or reception first. If still missing, contact us and we’ll follow up with Australia Post or our courier company.

Tracking can take up to 48 hours to reflect movement. If it remains static after this, contact us directly.

We can help retrieve it. Please contact us with your full name and email address used at checkout.

You may cancel within 2 hours of placing your order by contacting our team directly.

You may amend shipping or contact details within 2 hours of placing your order. For item changes, please reorder.

Pre-orders can be cancelled any time before they are shipped. Contact us with your order number.

Pre-orders may be amended before dispatch. Please contact us and we’ll do our best to assist.

Please email our team with your order number, a description of the issue, and photos of the item.

Check all packaging carefully. If the item is still missing, contact us and we’ll resolve it promptly.

Please photograph the damaged parcel and contents, then contact us so we can arrange a replacement or refund.

If returned to sender, we will contact you to arrange redelivery or a refund.

For assistance with pre-orders, email info@vanessa-bell.com. Include your order number for faster service.

All domestic orders include complimentary standard shipping. International orders incur a flat-rate postage fee. Standard delivery within Australia takes approximately 2–8 business days, while international delivery times vary by destination. Please note, customers are responsible for any customs duties or import taxes applicable in their country.

All orders are automatically sent via Express Post signature on delivery. Delivery times vary by destination; however, shipping from rural Australia incurs additional wait time. We appreciate your patience.

We ship worldwide via Australia Post, FedEx and DHL. All orders are dispatched from rural New South Wales, Australia.

All orders are shipped from our office in Walcha New South Wales, Australia.

We use Australia Post for domestic and International post and or Fedex / DHL Express for larger international shipments.

If you’ve placed multiple orders, contact us immediately and we’ll do our best to consolidate.

Yes, we deliver to PO Boxes within Australia via Australia Post.

If your courier needs more information, please contact us with your tracking number and we’ll update the details.

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay.

We do not currently offer Klarna or Afterpay however we are exploring additional payment options for future rollout.

Please try a different payment method or contact your bank. If the issue persists, contact our team.

Sometimes banks hold funds temporarily. If this occurs, your payment should automatically reverse.

For Australian customers, all prices on the Vanessa Bell website are listed in Australian dollars and inclusive of GST. This ensures a seamless experience for our Australian customers, with no unexpected charges at checkout.

If you require a tax invoice for your order, please contact our team with your order number. We are happy to provide a formal GST-compliant invoice for your records.

For international orders, GST does not apply and will be automatically excluded at checkout based on the delivery address.

Gift cards will be available soon. Subscribe to our newsletter for launch updates.

Contact info@vanessa-bell.com within 28 days of delivery to initiate your return. Items must be unworn with tags attached.

We do not offer direct exchanges. Please return the item and place a new order.

You have 28 days from delivery to return eligible items. They must be unworn, in original condition with all tags.

Yes, gifts can be returned within the standard returns window. A receipt or order number is required.

You can request a replacement return label by emailing info@vanessa-bell.com or contact our support team.

We’ll confirm receipt of your return by email. This may take 3–5 business days after arrival at our office.

Refunds may take up to 10 business days to appear in your account, depending on your bank.

If you need to change your return request, contact us immediately with your order and return number.

Stretching or shrinking can occur if exposed to high heat or improper washing. Contact us for care support and refer to the apparel label for guidance.

Refer to our Size Guide for measurements and fit notes. For personalised advice, contact our team.

All garments are made in Italy using Australian-grown Merino wool, currently sourced from RWS-certified mills. Our garments are manufactured by our ethical and sustainably responsible production house, Maglificio Pini.

Store garments with cedarwood , Huon Pine or lavender sachets to deter moths.

Snags can occur. Do not cut. Contact us for a mending guide or professional repair advice. Given the expert spinning of the yarns we use, pilling should be minimal. Pilling is natural with wear. Use a wool comb to gently remove pills and restore smoothness.

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