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Merino wool is a natural fibre valued for its softness, breathability, and temperature regulation. It offers a refined alternative to synthetic materials and is designed for comfort, performance, and longevity in everyday wear.

Yes. Fine Merino wool fibres are softer than traditional wool and are suitable for many people with sensitive skin.

Yes. Merino wool naturally regulates body temperature, keeping you warm in cooler conditions and breathable in milder weather. Merino wool is particularly beneficial for managing temperature fluctuations, making it well suited to women experiencing peri-menopause and menopause.

Yes. Merino wool is a natural fibre and an alternative to petroleum-based synthetic fabrics. It offers breathability and performance without relying on plastic fibres.

Vanessa Bell uses Merino wool to combine luxury, natural performance, and durability. It aligns with the brand’s commitment to quality, sustainability, and creating garments designed to last.

Please refer to our Size Guide for detailed measurements and fit notes. If you would like personalised advice, our team is happy to assist.

Merino knitwear can change shape if exposed to heat or incorrect washing. Please contact us for care guidance and refer to your garment label for correct washing instructions.

We recommend gentle cold washing and laying flat to dry in the shade. Avoid heat and agitation to preserve the structure and longevity of your garment.

Store garments with cedarwood, Huon pine, or lavender sachets. Ensure garments are clean and stored in a dry environment.

Natural fibres may develop light pilling over time. Use a wool comb to gently remove pills. Do not cut loose threads. Contact us for repair advice if needed.

Vanessa Bell garments are made in Italy using Australian-grown Merino wool. We work with ethically aligned production partners and RWS-certified mills, combining craftsmanship with responsible fibre sourcing.

Please contact info@vanessa-bell.com within 28 days of delivery to request a return. Items must be unworn, in original condition, and have all tags attached.

We do not currently offer direct exchanges. If you require a different item or size, please return your original order and place a new one.

Returns are accepted within 28 days of delivery for eligible items. Items must be unworn, in original condition, and returned with all tags attached.

Yes. Gift orders may be returned within the standard return period with a valid receipt or order number.

Please contact our team and we will provide a replacement return label.

We will confirm receipt of your return by email. Please allow 3 to 5 business days after delivery to our office.

Refunds may take up to 10 business days to appear in your account, depending on your bank.

Please contact us as soon as possible with your order details and we will assist.

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay.

We do not currently offer Klarna or Afterpay, although we are exploring additional payment options.

Please try an alternative payment method or contact your bank. If the issue persists, contact our team for assistance.

Some banks place a temporary hold on funds. If this occurs, the payment should automatically reverse within a few days.

For Australian customers, all prices are listed in AUD and include GST. For international orders, GST is removed at checkout based on your delivery address. A tax invoice can be provided upon request.

Gift cards will be available soon. Please subscribe to our newsletter for updates. Explore our Merino knitwear collection here.

We offer complimentary standard shipping on all domestic and international orders. Delivery within Australia typically takes 2 to 8 business days. International delivery times vary depending on the destination.

Import duties and taxes are not included in your order total. Customers are responsible for any applicable charges in their country.

All orders are sent via Express Post with signature on delivery where applicable. Delivery times may vary depending on your location, particularly as orders are dispatched from rural New South Wales.

We ship worldwide using Australia Post, FedEx, and DHL.

All orders are dispatched from Walcha, New South Wales, Australia.

We use Australia Post for domestic and international shipments, and FedEx or DHL Express for larger international orders.

If you have placed multiple orders, please contact us immediately and we will do our best to consolidate them.

Yes. We deliver to PO Boxes within Australia via Australia Post.

Please contact us with your tracking number and we will assist in updating your delivery details.

Please take photos of the parcel and its contents and contact us. We will arrange a replacement or refund as appropriate.

Once your order has been dispatched, you will receive tracking details by email. Please allow up to 48 hours for tracking updates to appear.

Please check your junk or spam folder first. If you still cannot locate your confirmation email, contact our team and we will assist.

Please check with neighbours or your building reception first. If your parcel is still missing, contact us and we will follow up with the courier on your behalf.

Tracking can take up to 48 hours to reflect movement. If there are no updates after this time, please contact us for assistance.

Yes. Please contact us with your full name and the email address used at checkout, and we will retrieve your order details.

Orders may be cancelled within 2 hours of being placed. Please contact our team as soon as possible to request cancellation.

You may amend shipping or contact details within 2 hours of placing your order. For item changes, please reorder.

Pre-orders may be cancelled or amended at any time before dispatch. Please contact us with your order number and we will assist.

Please email info@vanessa-bell.com and include your order number so we can assist you promptly.

Please check all packaging carefully. If the item is still missing, contact us and we will resolve the issue as quickly as possible.

If your order is returned to sender, we will contact you to arrange redelivery or a refund.