Returns & Refunds
At Vanessa Bell quality and care underpin our business. We take pride in our customer service and hope you’ll be thrilled with your order.
If for some reason you are not satisfied and would like to return or exchange an item(s) please do so within 30 days of receipt of the goods. Our policy lasts for 30 days only. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Please note gift cards or sale items are non-returnable.
Vanessa Bell does not accept liability for goods lost or damaged in transit.
Items will be refunded or exchanged within 30 days of receipt of the goods provided:
- You do not use the item
- It is in the same condition as received and returned in original packaging
- You have taken reasonable care to ensure any item is returned to Vanessa Bell safely i.e., not damaged in transit
- You will be liable for any charges incurred when returning the goods (we recommend you obtain proof of postage/tracking from your courier company or Post Office)
- Once your return is received and inspected, we will send you an email to notify you we have received your returned item. We will also notify you of the approval or rejection of your refund
- If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within (3) business days
Please note each baby blanket is individually checked for quality control prior to being distributed. As a handmade product, all anomalies in the wool or finish of the blanket are not considered faults rather they are part of the unique beauty of the product.
In the rare event of a blanket(s) being faulty, we will cover all costs of return postage and either refund or exchange the goods. Please note there will be a delivery charge incurred for exchanges.
Return and Exchange Instructions:
- E-mail us at email@example.com prior to making a return. Include your original order number, the item(s) you wish to return and if exchanging them, which items you would like in exchange
- Return items via courier or by post in ‘as-received’ condition using a tracked shipping method. Include a copy of your original sales receipt or proof of purchase
- If your refund or exchange has been approved after receiving returned items, Vanessa Bell will process credit card refunds or exchanges within (3) three business days
- If you haven’t received a refund, first check your bank account prior to contacting your credit card company – it may take some time before your refund is officially posted. Please contact your bank (there is often some processing time before a refund is posted)
- If you’ve done all of this and you still have not received your refund please contact us at firstname.lastname@example.org
- All returns and exchanges should be sent to: Vanessa Bell c/o- Cooplacurripa Station, 6167 Nowendoc Road, Cooplacurripa NSW 2424
Exceptions to the above Return and Exchange Policy:
Exceptions are at the sole discretion of Vanessa Bell and must be agreed to prior to any return shipment. Vanessa Bell is not responsible for returned items until we receive them. If you wish to cancel an order for any reason before it has been sent, please contact us via email at: email@example.com If your order has already been dispatched, we are then unable to cancel the delivery (however, you are still able to return the item(s) to us for a full refund). Once we have confirmation you wish to cancel an order, any sum debited to us from your credit or debit card will be re-credited within 30 days of your order, provided the goods you return are in the same condition as delivered to you.